More than a medspa
YOUR NEW SECRET WEAPON
At FBL, you'll receive top of the line treatment. To better serve our loyal and dependable clients, we have put these policies in place. Should you ever have questions regarding these policies, please email us at contact@facebyleyla.com. Thank you!
NEW TO FACE BY LEYLA?
HERE ARE OUR POLICY AGREEMENTS TO HELP KEEP THINGS RUNNING SMOOTHLY <3
DEPOSITS
New Clients $100+ Current Clients $50+
Pre-book Ahead $100+
Increases when adding on extra treatments
Non refundable, fully applies to total at checkout
ANNUAL CLEARANCE
New Clients must complete Annual RN Telehealth
$100 Med Clearance fee to our RN
We will automatically add this to your visit should it apply​
PAYMENTS
We accept:
Credit/Debit, Apple Pay, Tap, Cash,
Cherry, Affirm, Klarna, & AfterPay
All payments are non-refundable
5% credit card processing fee
10% payment plan fee
Card will be pre-authed to ensure available funds
Remaining balance collected at the time of your appointment
Insufficient Funds/ blocked cards will be cancelled and blocked from future bookings
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LATE WINDOW
10 minute Late Grace Window
$50 Late Fee Afterward
Remaining total due in full at original apptmt time
1 reschedule allowed + $100 Reschedule Fee
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RESCHEDULES
​72 Hour Window to Reschedule/ Cancel, or Revise
$100 Reschedule Fee
1 Reschedule allowed
New Medical Clearance required if New Client
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CANCELLATIONS/ NO SHOWS
May cancel or reschedule up to 72 hrs from apptmt
Outside of window:
100% Total Services Booked Will be Charged
1 transfer/reschedule allowed, +$100 fee
Must reschedule within 48 hours or no credit transfer
No contact no show = blocked from booking/ transfers
PROMOTIONS
$100 deposit to pre-book upcoming months
May combine Specials
May not combine coupons/ discount codes/ referral credits
Must book during flash sale to apply
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OTHER
Banked product must be used within 20 days of opening (tox: 30 days)
Before and After Care must be followed for optimal results
no exceptions to any policies, under any circumstances