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More than a medspa

YOUR NEW SECRET WEAPON

At FBL, you'll receive top of the line treatment. To better serve our loyal and dependable clients, we have put these policies in place. Should you ever have questions regarding these policies, please reach out directly. Thank you!

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NEW TO FACE BY LEYLA?

HERE ARE OUR POLICY AGREEMENTS TO HELP KEEP THINGS RUNNING SMOOTHLY <3

DEPOSITS

New Clients $100+ Current Clients $50+

Increases when adding on extra treatments

Non refundable, fully applies to total at checkout on day of treatment

 

ANNUAL CLEARANCE

New Clients must complete Annual RN Telehealth

$100 Med Clearance fee to our RN

We will automatically add this to your visit should it apply​

 

PAYMENTS

We accept:

Credit/Debit, Apple Pay, Tap, Cash,

Cherry, Affirm, Klarna, & AfterPay

All payments are non-refundable

Absolutely no refunds or reimbursement under any circumstances

3% credit card processing fee + sales tax

10% payment plan fee

Remaining balance collected at the time of your appointment

Insufficient Funds/ blocked cards will be cancelled and blocked from future bookings

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LATE WINDOW

Strict 10 minute Late Grace Window or considered 'No Show'

Late Fee $50​

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RESCHEDULES/ CANCELLATIONS/ NO SHOWS

NO same day or day before changes due to high volume of clients daily.

72 Hour Window to Reschedule/ Cancel, or Revise

Outside of window (considered 'No Show'):

No Show Fee = 100% cost of services booked + forfeit full deposit

No contact no show = client fired and blocked from books

 

PROMOTIONS

May not combine coupons/ specials / gift cards/ discount codes/ referral credits

Must book during flash sale to apply

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$500 MIN SPEND FRI + SAT

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OTHER

Minimum age for treatment 16 with parental consent; parent MUST be present with both IDs.

Banked product must be used within 14 days of opening (tox: 30 days)

Before and After Care must be followed for optimal results

No exceptions to any policies, under any circumstances.

(Should you have an emergency, please dial 911 immediately and let us know so we may accomodate you.)

East Austin Studio
500 San Marcos St, Suite 208
Austin, TX 78702
Click HERE for directions and parking; private door code in confirmation SMS/Email.

HOURS
Tues - Wed 12PM-5PM | Thurs - Fri 9AM-2PM
Sat 12PM-2PM | Closed Sun - Mon

(737) 258-8004 Txt/Call AI Concierge Line

Medical Director: Dr. Daniel Olivero, M.D.

Log in to your portal to make changes with the booking link on the menu.

Privacy Policy

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